We are looking for a Technical Support Engineer to join our team!
Our client is a worldwide leader in video delivery and cable access solutions. Our innovative solutions are key for smarter, faster, and simpler operations. We will be providing L1 and L2 tech support.
Advanced English and Spanish.
Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable.
Hands-on experience with Linux.
Ability to work overnight.
Would be a plus:
A university technology degree or equivalent years of technical support experience in high-technology companies.
Superior problem solving, analytical and communications skills.
A strong understanding of IP protocols and telecommunication/cable operator networks.
Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain.
Experience with bash/python scripting.
Experience with Zabbix or Grafana.
Experience with Salesforce, Jira, Confluence.
Responsible for providing technical support in assigned product areas to Client´s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Client and associated equipment.
Report and track design, reliability and maintenance problems or bugs to R&D engineering groups.
Coordinate both hardware and software upgrades to the existing Client customer base.