Thanks for your interest in working at Cognizant. Below you will find the description for this job opportunity.
Position Title: Team Manager (Pharmacovigilance practice)
Responsible for day-to-day work, process flows and constantly endeavoring to be able to lead the team from the front.
Manage relevant teams from operational standpoint.
Timely Metrics capture.
Liaise with Operations manager regarding team management activities.
Communication with the client from an operational perspective.
Ensure completion of training plan for all direct reports.
Ensuring team’s performance in terms of compliance with Service Level Agreements (SLAs)
Perform annual performance appraisals of direct reports and provide regular feedback.
Directs the organization of work within the team including duty roasters and vacations, etc.
Responsible for motivation level and retention of manpower.
Quality and Turn Around Time targets to be met as per SLAs.
-Graduate / Post Graduate / Doctorate degree.
- Minimum 6 years of experience in Business Process Services (BPS) (Life Sciences or any other project such as Contact Center, Business services, etc) and a minimum of 4 years of experience in handling teams.
- Proactive, accountable, organized.
Location: Almagro, CABA.
Shift: 9 to 18 / Monday thru Friday