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Service Manager (Telecommunications)



Publicado hace 25 días


No especificado

Tipo de puesto:

Neutrona Networks is a neutral and independent carrier that is re-writing the rules of telecommunications in Latin America by pioneering innovation in customer experience, network intelligence, and process automation. Neutrona has transformed itself into a leading technology solutions partner that provides mission-critical connectivity solutions to the world’s largest telecommunications carriers and fortune 500 enterprise companies. It is the only Latin American network to provide multiple sub-sea cable systems and terrestrial fiber rings monitored and managed with a home-grown SDN solution. Neutrona’s market-leading Cloud Connect service also adds advanced SD-WAN capabilities for ubiquitous and secure access to public and private cloud platforms.

. The Service Manager is responsible to provide white glove customer service and to drive excellence throughout the organization by developing a superior experience.The Service Manager will monitor the service behavior in order to potentially maximize the account’s revenue. He will periodically maintain contact his customer to know when it’s best to deliver a technical improvement plan to match the expected operational performance.. Requisitos:

    • Post-sales support, taking escalations and managing complex issues.


    • Chronic issues management and action plan design and implementation supervision.  


    • Training staff to deliver a high standard of customer service.


    • Taking Service Delivery escalations.


    • Producing periodic reports for presentation at management meetings.


    • Handling customer complaints or any major incidents.


    • Advanced English Level is a must.

    • Portuguese is highly desirable


    • Capable to play “good-cop” and “bad-cop” roles when required.


    • High quality standards driven, with relentless attitude towards fixing what needs improvement as well as re-designing the solution for the long term plan.


    • Knowledge in Routing Protocols and IP Network Architecture


    • IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services, MEF framework.


    • Experience: 5+ years in the International Networking/Telecommunications field is desirable

. Beneficios:

    • Competitive Salary for Telecommunications industry.


    • Osde Medical coverage.


    • 1 extra week holidays


    • Home Office


    • Annual Bonus


    • Traning & Certifications

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