REFERENCIA SALARIAL Descubrí cuánto gana un community manager VER MÁS

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Publicado hace 39 días


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Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. 

We’re leading the future of snacking with iconic brands such as Oreo, BelVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. 

Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. 


Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. It's time for you to Make It at Mondelēz International.


Mondelēz International is looking for vacancy: OTC Manager SC


Position Purpose

The Key Purpose of the role is to assure OTC End to End Service quality for all and/or certain customer channel/segment; coordinate and manage country Order Fulfilment Specialists and Customer Finance Specialists; provide recommendations and outcomes that will enhance key management, organizational performance of local organization; ensure customer satisfaction with ultimate accountability. Key contact point for Local Business units and the MBS organization (back and middle office).


Main Responsibilities

  • Responsible for leading operational excellence in End 2 End OTC performance for managed channel/customers.
  • Alignment with other BU or customer channel / segment Account Managers on the delivery/ service levels.
  • Monitor and steer local OTC Service KPIs and customer (group) portfolio.
  • Monitor adherence to OTC processes standards.
  • Plan, coordinate and follow up on supervised personnel work.
  • Establish department personnel needs included in the department development plan.
  • Establish and follow-up on department training plan.
  • Serve as an escalation point for the OTC services provided to the customer channel / segment in scope as well as within the MBS organization.
  • Support requests, issues and efficiency projects with customers and internally (Identify and improve department bottle necks) +B35.
  • Ensure on time and proper issue resolution with corresponding functions.
  • Ensure continuous service improvement provided to customers.
  • Manage internal self-assessment audits and/or external audits across the OTC cycle.

Academic knowledge

  • Graduate of a Business Administration or Finance Area.

Work experience

  • Knowledge in computer operating systems (SAP / Microsoft Office).
  • Strong knowledge of local policies and legislation for credit collections.
  • Strong knowledge of OTC processes.


  • Fluent Spanish and English.

Mondelēz International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelēz International, Inc. therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

We invite you to leave your CV to be part of this great team of people and brands who make Mondelēz International.


Join our dream of creating delicious moments of joy! 

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te postulaste con éxito!