At New Talent, we are looking for our Client BM Global Services Buenos Aires (Important Multinational Professional Services Company in the process of Start up in Buenos Aires, Argentina), a General Administrative Services Supervisor to join the Global Service Center in Buenos Aires, focused on providing high quality services to its internal clients around the world.
Role Purpose: The GAS Supervisor is responsible for day-to-day administration and workflow management of GAS Administrative Assistants. In addition to fulfilling admin requests from attorneys, timekeepers and professional business services, this position works closely with the GAS Manager in developing productivity and process improvements within the GAS team and promoting learning and development for the proficiency and professional growth of team members.
Skills: Service vocation, Proactive, Responsible, Able to work under Pressure, Ability to Communicate effectively, Influence, Consulting Skills. Well-developed organization, communication and interpersonal skills, with a proven ability to lead, motivate and mentor staff, inclusive of diligently addressing performance concerns and work in a collaborative environment. Organized, detail-oriented individual with strong project management skills, and ability to work on multiple tasks with competing deadlines. High level of discretion, diplomacy and a commitment to maintaining the highest level of confidentiality. Openness for Intercultural Collaboration.
Academic Credentials: Relevant University degree.
· Proficient with MS Office suite of products, experience with other legal industry specific software a plus
Language level: Fluent in spoken and written English and Spanish; Portuguese is a plus
· Minimum of 3 years in a relevant field (Professional Services Firm and/or Shared Service Centre is preferred).
· Strong relevant experience with office administration skills, preferably in a law firm, BPO or professional services environment
§ Supervise workflow and training of administrative assistants, overseeing all aspects of staff performance and attendance
§ Determine optimal staffing requirements and utilization, monitoring workloads
§ Assist with recruiting and hiring, orientation, training and integration of new hires
§ Routinely asses performance and give regular/timely feedback; assist with performance development plans as necessary
§ Manage annual performance evaluation and compensation processes in collaboration with the GAS Manager
§ Help advance employee relations and career development
§ Provide counselling and conflict resolution when appropriate and escalate to the GAS Manager and/or human resources as necessary
§ Drive a high performance culture that is positive, client focused, and team-oriented
§ Collaborate with the GAS Manager in facilitating meetings, including scheduling and taking minutes
§ Fulfil admin requests from attorneys, timekeepers and professional business services
§ Other duties/responsibilities as assigned
Full Time position
Excellent contracting conditions and important benefits
Please send your CV in Spanish and English.
We are waiting for your application!