Document Service Supervisor

RANDSTAD

Publicado:

Publicado hace 28 días

Salario

No especificado

Tipo de puesto:

We are looking for a Document Service Supervisor for the startup of a Shared Service Center. This person will be in charge of promoting quality in the provision of services through training, guidance and staff evaluation; building and fostering customer relationships, as well.

 

Main responsibilities:

 

Performance Metrics

  • Promote management strategies to improve team´s performance.
  • Ensure that the team meets the established objectives of customer satisfaction
  • Hold team meetings to keep employees aligned to objectives
  • Be in charge of the department's KPIs
  • Perform work planning according to team capacity

People management:

  • Manage the team performance and provide regular feedback
  • Set measurable and realistic objectives, work standards and expectations
  • Implement the team performance evaluations
  • Send recommendations on promotions / incentives to the Document Service Manager
  • Supervise the implementation of procedures, compliance with policies, objectives and goals within the department.

Customer Relationship Management:

  • In case of a complaint, prepare incident reports and provide solutions accordingly to prevent the problem from happening again.
  • Build and maintain good working relationships with customers and handle their concerns quickly.

Projects:

  • Ensure the implementation of the project management framework.
  • Process instructions, workflows and maps
  • Allocate project resources in coordination with team leaders.
  • Facilitate resource pooling by coordinating with team leaders
  • Monitor project progress and provide periodic status reports to customers

 

Requirements:

  • Bachellor in Administration, Translator or related career
  • Experience in people management
  • Advanced level of MS Office
  • Advanced English level.
  • Advanced Portuguese level
  • Analytical skills to determine customer needs.
  • Decision making skills
  • Ability to collaborate and communicate effectively with people from different cultures and at all levels of the organization.
  • Availability to work shifts.

 

We offer attractive benefits package and direct contracting with the company.

Workplace: Puerto Madero

 

Do not miss the opportunity, apply now!

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