Customer Success Manager

Retently

Publicado:

Publicado hace 32 días

Salario

No especificado

Tipo de puesto:

Customer Success Manager (REMOTE) to oversee the relationships of the company with its most important clients. 

 

The person will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

 

Things him/her will be involved in:

  • Maintain high customer retention, customer satisfaction, and monitor customer complaints, if any

  • Analyze customer behavior and product usage

  • Keep records of all Customers suggestions and complaints, if any

  • Use consistent follow-up email templates to onboard and setup new customers

  • Qualify new users via phone calls/email/social media and schedule product demos

  • Qualify inbound leads via phone calls/email/social media and schedule calls/demos

  • Daily lead development with research via social media/internet

  • Daily CRM tasks with lead nurturing and personalized emails

  • Prepare customer satisfaction reports

About him/her: A self-starter with an interest in the marketing or high tech sector, a problem solver and strategic thinker with a customer-first mentality, and a proven track record in delivering exceptional customer support. Your skills and accomplishments to date should include the following:

  • English Writing & Speaking Skills - fluently is a must

  • ability to identify clients needs and requirements to promote the company’s solutions 

  • experienced in problem-solving 

  • strong interpersonal skills with aptitude in building relationships with clients

  • BS/BA in marketing, business administration, IT or relevant field

  • Experienced in B2B sales or customer care

  • Experienced using SaaS products

What we offer:

  • work from where your soul wants to (as the position is remote)

  • work in shifts (7.00-15.00/ 15.00-23.00/ to be agreed)

  • Own product: your impact is visible and measurable

  • Inspirational Team

  • Interesting cases to solve

  • Continuously personal development

  • Great experience (interaction with great people all over the world)

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
Salario bruto pretendido
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