Customer Success Manager (REMOTE)

Retently

Publicado:

Publicado hace 33 días

Salario

De $18.000 a $36.000 bruto por mes

Tipo de puesto:

We are looking for a skilled Customer Success Manager (REMOTE) to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

Salary per month:

ARS

Job Requirements:

About YOU: A self-starter with an interest in the marketing or high tech sector, a problem solver and strategic thinker with a customer first mentality, and a proven track record in delivering exceptional customer support. Your skills and accomplishments to date should include the following:

 

  • ability to identify clients needs and requirements to promote company’s solutions 

  • experienced in problem-solving 

  • strong interpersonal skills with aptitude in building relationships with clients

  • BS/BA in marketing, business administration, IT or relevant field

  • Experienced in B2B sales or customer care

  • Experienced using SaaS products

  • English Writing & Speaking Skills - fluently is a must

Things you will be involved in:

 

  • Maintain high customer retention, customer satisfaction and monitor customer complaints, if any

  • Analyze customer behavior and product usage

  • Keep records of all Customers suggestions and complaints, if any

  • Use consistent follow-up email templates to on-board and setup new customers

  • Qualify new users via calls/ texts and schedule product demos

  • Qualify inbound leads via calls/ texts and schedule calls/demos

  • Daily lead development with research via social media/internet

  • Daily CRM tasks with lead nurturing and personalized emails

  • Prepare customer satisfaction reports

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te postulaste con éxito!