Collections & Operations Manager

Confidencial

Publicado:

Publicado hace 97 días

Salario

No especificado

Tipo de puesto:

Fintech

Collections & Operations Manager

The Collections & Operations Manager reports to the CEO and is responsible for all Collections, Customer Service and operational processes related to the company’s business. 

Responsibilities:

  • Understand in detail the company’s operational processes and back office systems;
  • Lead the company strategy in relation to the external context and get people engaged to implement it in an innovative way;

  • Create a customer centric offer and empower their teams to continuously improve the customer experience;

  • Drive and empower their team to lead through trust;

  • Identify opportunities to improve performance and minimize cost, propose initiatives, write technical requirements for IT teams, conduct acceptance testing on IT development and train the organization in technical changes;

  • Propose targets on all relevant operations & collections KPIs and achieve agreed-upon targets;

  • Listen to agent calls and ensure QA processes are conducted effectively by the contact center 

  • Own automated and manual customer communications related to collections and customer services activities, and work closely with Marketing team in the execution of such communications

  • Participate in all daily, weekly, and periodic work/management meetings with peers and senior operations leadership

Requisitos:

Requirements

  • Degree in Business Administration or Engineering with 5+ years experience in Collections, in consumer finance, Operations/Process management, Customer Service.

  • Experience in Operations and process management, 

  • Strong understanding of contact centers, including in Collections

  • Experience in leading teams 

  • Proficiency in English, verbal and written

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te postulaste con éxito!