Ipsum Hr is looking for a Client Partner for an Information Technology research and advisory company to work in their offices in Microcentro, Buenos Aires.
Main tasks of this role, is to deliver world-class levels of client support, value-added usage, retention, and client loyalty, engaging existing clients ensuring they use and receive value from their purchased services.
Develop intimate knowledge of the client business and industry to drive usage and value- added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to the company expertise - such as but not limited to:
· Stimulate interactions with the company´s Analysts or other resources
· Get the client to read minimum required documents within period leading up to the client’s renewal
· Ensure the client renews their service prior to the cancellation date of the contract.
· Continually stay abreast of new product offerings and technology
You are the right candidate for this role if you have:
Opportunity to develop your career.
Performance based bonus structure for meeting and exceeding annual goals.