We are recruiting Billing Supervisors for a high level SSC start up, for a prestigious mutinational company.
The Billing Supervisor will support all aspects of billing activities supported by the Buenos Aires Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met; develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS) and client personnel; and suggest process improvements and provide reports to the senior leadership.
Supervise the day-to-day production and delivery of the Firm's invoicing to clients
Supervise billing teams providing direct support to In-Market personnel and client teams
Ensure compliance to established processes and escalate deviations for resolution
Escalate issues to Center management and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processes
Interface with Firm stakeholders to resolve specific issues
Identify opportunities to enhance and improve processes in coordination with Q2C leadership
Supervise recruiting, onboarding and ongoing training for team members
Lead the team by being a role model, identify opportunities allowing for employee growth and assist the team in achieving all goals
Drive performance excellence with effective communication, performance management and employee recognition
Skills and Experience:
Bachelor's Degree in business administration, finance or related courses
Good experience in a billing role
Flexibility to work a reasonable shifting schedule is required
Keen attention to details and effective organizational skills
Fluency in English (verbal and written)
Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
Confident to escalate and ask questions, especially when being asked to deviate from standard processes
Knowledge and experience of financial systems (SAP preferred but not required)
Ability to prioritize and handle multiple tasks to meet deadlines
Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
Strong problem solving and analytical skills
Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
We offer very attractive hiring terms and benefits, directly with the company.
If you are looking for challenge, this is your opportunity!
Working place: CABA, Retiro / Working shift: 9am to 6pm
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