Bilingual Tech Support Agent (L1)

The company is a market leader in alumni management software, enabling top global corporations, as well as government and military organizations, to strengthen and mobilize their alumni networks.Its platform enhances recruiting, sales, and marketing performance by capitalizing on relationships with former employees. Organizations ranging from mid-sized companies to Fortune 50 enterprises rely on EnterpriseAlumni to generate measurable business impact, cultivate long-term communities, and maintain a strategic advantage. The solution activates and sustains commercial engagement with extensive alumni networks, offering seamless integrations with major CRMs, HR systems such as Workday, SuccessFactors, Oracle, ADP, and more than 5,500 additional enterprise applications. About the RoleWe're looking for a seasoned Head of DevOps, Cloud & Infrastructure to lead their infrastructure strategy and team. This is a remote role requiring the candidate to be located in Argentina. You’ll spend roughly half your time on hands-on technical work and half on people leadership.You'll own the reliability, security, scalability, and cost-efficiency of their cloud infrastructure, supporting a white-label platform that serves large enterprise clients in highly regulated industries. You'll work closely with the CTO and collaborate directly with their development teams to ensure infrastructure decisions enable their production reliability, availability, and velocity. You’ll also be involved in long term product and infrastructure strategy. Responsibilities:Technical Leadership Architect, build, and maintain scalable, secure, multi-regional cloud infrastructure on AWS Own our Infrastructure as Code practices using Terraform, ensuring reproducibility and auditability Design and optimize CI/CD pipelines across Jenkins and CircleCI, including iOS and Android build systems Manage container orchestration via EC2/ECS/ECR and Kubernetes as well as ingress/routing through Traefik Lead observability strategy using Grafana and Prometheus — ensuring comprehensive monitoring, alerting, and incident response capabilities Drive high availability and disaster recovery planning across regions. Security & Compliance Ensure infrastructure meets SOC 2, ISO 27001, and Cyber Essentials+ requirements Implement and maintain robust security practices, including encryption at rest, in transit, and in use Stay current on evolving compliance requirements for banking and professional services clients Lead security audits and remediation efforts. Cross-functional Collaboration Partner closely with development teams to ensure infrastructure supports application needs Communicate infrastructure strategy, risks, and trade-offs clearly to non-technical stakeholders Participate in incident response and establish on-call practices that balance reliability with team well-being Location: Remote from CABA/AMBA (with potential occasional in-person meetups as the team grows).Employment Type: Contractor (direct with the company). Requisitos: 7+ years of experience designing and operating infrastructure on major cloud providers, with deep AWS expertise Proven experience leading or managing infrastructure/DevOps teams Hands-on experience with the AWS Security Stack, including Inspector, GuardDuty, Security Hub, IAM, KMS, CloudTrail, CloudWatch, WAF, and related security services Strong hands-on skills with Terraform, AWS, Kubernetes, and CI/CD tooling (Jenkins, CircleCI) Experience supporting mobile build pipelines (iOS/Android) Deep understanding of cloud security principles and compliance frameworks (SOC 2, ISO 27001) Track record of infrastructure work in highly regulated industries such as banking or professional services Sharp cost awareness, experience optimizing cloud spend and implementing FinOps practices Strong application development understanding to collaborate effectively with developers Excellent communication skills, able to translate technical concepts for executive and non-technical audiences Comfortable with incident management, on-call responsibilities, and leading teams through outages Fluent in English (written and verbal) Nice to Have AWS certifications (Solutions Architect Professional, Security Specialty) Experience with Traefik as an ingress controller Familiarity with GCP or Azure as secondary cloud providers Experience scaling infrastructure for multi-tenant SaaS platforms Background in or exposure to application development. Beneficios 19 days of paid vacation Christmas and New Year holidays. USD 50 per month for virtual meals with colleagues.

The company is a market leader in alumni management software, enabling top global corporations, as well as government and military organizations, to strengthen and mobilize their alumni networks.Its platform enhances recruiting, sales, and marketing performance by capitalizing on relationships with former employees. Organizations ranging from mid-sized companies to Fortune 50 enterprises rely on EnterpriseAlumni to generate measurable business impact, cultivate long-term communities, and maintain a strategic advantage. The solution activates and sustains commercial engagement with extensive alumni networks, offering seamless integrations with major CRMs, HR systems such as Workday, SuccessFactors, Oracle, ADP, and more than 5,500 additional enterprise applications. About the RoleWe are looking for an experienced B2B SaaS Implementation Project Manager to lead customer-facing projects from kick-off through go-live and beyond. In this role, you will own the successful delivery of our alumni engagement platform for enterprise clients, ensuring each implementation is on time, on scope, and aligned to customer business goals. You will partner closely with customers, product, engineering, sales, and customer success teams, acting as the bridge between technical capabilities and business value. This role is ideal for someone who is technically confident, highly organized, customer-obsessed, and skilled at managing complex cross-functional projects.The Customer Implementation Project Manager reports to the VP of Customer Operations. How You Add ValueFor Customers Lead customers through the full implementation lifecycle -discovery, configuration, integration, testing, training, launch, and early adoption. Translate customer goals into platform configuration and project deliverables. Guide customers through best practices for engagement, communication, and long-term programme success. Build trusted relationships and provide ongoing project leadership post-launch. For the Business Act as the customer’s voice internally, ensuring product and engineering teams understand needs, risks, and opportunities. Work within established governance, compliance, and delivery frameworks. Collaborate closely with cross-functional teams to drive consistent, predictable delivery. Responsibilities:Project Delivery & Customer Management Lead multiple customer implementation projects simultaneously, ensuring on-time and high-quality delivery. Develop and maintain detailed project plans, timelines, and status reports using agile methods. Own customer onboarding and platform configuration based on business requirements. Deliver training sessions for administrators and key customer stakeholders. Establish strong customer relationships and maintain clear, proactive communication throughout the project lifecycle. Technical Coordination Oversee technical components such as integrations, custom features, data migrations, and special projects. Work with product, engineering, and the programme office to coordinate technical workstreams. Support and coordinate User Acceptance Testing (UAT) and ensure issues are resolved prior to launch. Identify, track, and escalate software bugs or configuration issues in staging and production environments. Cross-Functional Collaboration Partner with Sales and Customer Success to ensure alignment between customer objectives and product capabilities. Provide support to internal teams by explaining product features, configuration options, and customer-specific setups. Maintain up-to-date knowledge of the platform and related systems (e.g., integrations, APIs, analytics). Location: Remote from CABA/AMBA (with potential occasional in-person meetups as the team grows).Employment Type: Contractor (direct with the company). Requisitos: 5+ years delivering customer-facing implementation or onboarding projects in a B2B SaaS environment. Advanced spoken and written English proficiency (must) Strong project management, time management, and prioritization skills. Excellent communication skills -written, verbal, and customer-facing. Proven ability to manage multiple stakeholders, including enterprise or high-profile clients. Demonstrated commitment to exceptional customer experience. Preferred Project management or agile certifications. Experience working with JIRA or similar agile tools. Familiarity with JSON or similar data formats. Beneficios 19 days of paid vacation Christmas and New Year holidays. USD 50 per month for virtual meals with colleagues.

Nuestro cliente es una empresa argentina de tecnología especializada en el desarrollo de software y en la provisión de servicios integrales para la industria del entretenimiento online.Ofrecen plataformas de juego digital y terminales físicas, además de servicios operativos esenciales como atención al cliente, marketing estratégico y gestión operativa.La compañía se enfoca en optimizar la experiencia del usuario a través de soluciones tecnológicas innovadoras y un soporte operativo completo, manteniendo altos estándares de calidad en cada proyecto. Actualmente, estamos en busca de un/a Líder Técnico altamente organizado para sumarse a un equipo de desarrollo compuesto por profesionales Senior y Semi Sr. Descripción del puesto: Liderar técnicamente al equipo de desarrollo inhouse y de consultoras externas, brindando soporte, guía y acompañamiento técnico continuo. Participar en la definición de arquitecturas y decisiones estratégicas de diseño técnico. Revisar código (code reviews) y velar por el cumplimiento de las buenas prácticas de desarrollo, versionado, testing y documentación. Colaborar con el IT Manager en la planificación técnica de proyectos, definición de prioridades y evaluación de riesgos técnicos. Supervisar la calidad de las entregas técnicas y garantizar el cumplimiento de los plazos comprometidos. Coordinar con los responsables de Infraestructura, DBA y el Consultor en IA para optimizar el rendimiento, seguridad y eficiencia de las soluciones. Promover la adopción de IA para optimizar el desarrollo. Impulsar la implementación de procesos de CI/CD, testing automatizado, control de calidad y despliegue eficiente en entornos AWS. Acompañar el crecimiento técnico del equipo a través de mentoría, capacitación y feedback. Identificar oportunidades de mejora continua en procesos, arquitecturas y metodologías de trabajo. Participar activamente en la evaluación técnica de nuevas herramientas, frameworks o tecnologías relevantes para los objetivos de la empresa. Lugar de Trabajo: Principalmente remoto (aunque se espera encuentros semanales 1 vez x semana en oficinas de Colegiales o Parque Leloir)Contratación: Relación de dependencia Requisitos: Excluyentes: Zona de residencia: CABA o AMBA. Experiencia comprobable liderando equipos de desarrollo o proyectos de software complejos. Conocimientos sólidos en .NET Core, React, Node.js y SQL, con preferencia por entornos hosteados en AWS. Sólida comprensión de principios SOLID, patrones de diseño, testing y pipelines de CI/CD. Conocimiento en prácticas DevOps y despliegues automatizados en entornos cloud. Conocimiento y uso activo de herramientas de IA aplicadas al desarrollo y la productividad. Excelente capacidad de comunicación, liderazgo técnico y resolución de conflictos. Capacidad de gestionar equipos diversos, tanto internos como de consultoras externas. Deseables: Inglés técnico (lectura) .NET Framework 4.X OpenAPI, AutoMapper, Hangfi re CQRS, Clean Architecture, DDD Observabilidad: Serilog, OpenTelemetry, Grafana DevSecOps, PCI DSS Beneficios Cobertura de salud prepaga para grupo familiar. Día de cumpleaños 15 días hábiles de vacaciones por año Reintegro por conectividad.

Our client is transforming the commercial real estate financing space. Based in New York, they have developed a platform powered by AI that connects brokers and borrowers with the most suitable lenders for their deals, while automating the most time-consuming steps of the financing process. They are the first company addressing this challenge at scale, backed by leading venture capital firms and financial institutions that share their vision to revolutionize how commercial real estate financing gets done. They are looking for a passionate problem solver to join their engineering team. In this role, the person will take on multiple responsibilities across several projects, including their proprietary digital financing platform. They will work directly with the CTO, actively discussing, architecting, and developing new features and products, ensuring timely delivery and proper functionality.Their current tech stack includes Python, Flask, GraphQL, and Postgres on the backend, and React.js on the frontend. They also maintain several services written in Python with FastAPI, such as their AI Service and Email Service. Responsibilities: Write beautiful Python code focused on scalability, testability, and maintainability. Maintain and improve our core Flask API as well as our AI Service and other Microservices written in FastAPI. Architect, design, and implement a plethora of features/products we have in the pipeline. Collaborate closely with product, design, marketing, and engineering teams on building features and functionality. Perform code reviews with your teammates. Discuss, implement, and document subjects like Engineering processes, best practices, code quality, testing, continuous integration/deployment, and more. Foster a culture of excellence, velocity, and collaboration. Recruit, interview, and help improve our interview processes. Requisitos: B.S. in Computer Science or equivalent. 7+ years of experience. Proven experience building Python APIs using Flask or FastAPI. Recent experience working in product companies or startups, ideally in dynamic, growth-oriented environments. Strong desire to work in a fast-paced setting, continuously improve your skills, and grow professionally. Ability to take business ideas from whiteboard to production deployment. Bonus points if you have: Experience with LLMs and building agentic AI applications. Previous experience in a high-growth company. Experience with GraphQL. Experience with projects handling complex workflows. Beneficios Remote: Argentina US holidays Paid vacations